1. Who we are

Scope (Australia) Ltd and its related group entities, including subsidiaries and joint ventures (Scope, we, us, our) understands the importance of protecting the privacy of an individual’s personal information.

This statement sets out how Scope aims to protect the privacy of your personal information, your rights in relation to your personal information managed by Scope and the way Scope collects, holds, uses, and discloses your personal information when you use the NDIS Planning Tool.

In handling your personal information, Scope will comply with the Privacy Act 1988 (Cth) (Privacy Act) and with the 13 Australian Privacy Principles in the Privacy Act, and where applicable, other State and Territory privacy legislation and health records legislation, as well as the confidentiality and privacy obligations imposed by the National Disability Insurance Scheme Act 2013 (Cth). The personal information we collect about you when you use the NDIS Planning Tool will enable us to provide you with a report of your needs and provide you with our disability support services. This Privacy Collection Statement may be updated from time to time.

  1. How does Scope collect personal information?

Generally, Scope collects your personal information directly from you, when you complete the online NDIS Planning Tool found on our website.

  1. Why does Scope need your personal information?

In order to facilitate use of the NDIS Planning Tool for you or a person you are connected with who we support, we will consolidate the personal information you provide to us and convert that information into a document that will be either emailed to you or enable you to download the document.

As a person we support or connected to a person we support (eg, family member, advocate or nominated representative), we may collect, use, and disclose your personal information to:

        1. answer your inquiries and deliver customer service to you;

        2. send you information about our organisation, services and supports;

        3. conduct surveys, research and analysis;

        4. invite you to participate in research projects and activities; and

        5. provide you with information about our services and supports and encourage further involvement with Scope.

Scope may also use your personal information for purposes related to the above purposes and for which you would reasonably expect Scope to do so in the circumstances, or where you have consented or the use is otherwise in accordance with law, for example, we have mandatory reporting obligations in respect of child protection matters.

Where personal information is used or disclosed, Scope takes steps reasonable in the circumstances to ensure it is relevant to the purpose for which it is to be used or disclosed. You are under no obligation to provide your personal information to Scope. However, without your personal information, Scope’s NDIS Planning Tool may be of limited utility.

  1. To whom does Scope disclose your personal information?

Scope discloses your personal information for the purpose for which Scope collects it. That is, generally, Scope will only disclose your personal information for a purpose set out at paragraph 3. This may include disclosing your personal information to:

        1. people engaged by us or acting on our behalf in relation to our organisation, such as our service providers/suppliers, including web developers, web hosting partners, and marketing and communications consultants;

        2. people acting on your behalf including your nominated representatives, legal guardians, executors, trustees and legal representatives;

        3. lawyers, auditors, banks and other advisors appointed by us or acting on our behalf;

        4. where disclosure is required by law, including where required to the police, or to the Disability Services Commissioner, or to comply with compulsory notices from courts of law, tribunals or government agencies.

Scope’s disclosures of your personal information to third parties are on a confidential basis or otherwise in accordance with law. Scope may also disclose your personal information with your consent or if disclosure is required or authorised by law.

We take reasonable steps to make sure that these organisations will protect the privacy of your personal information, in accordance with Scope’s Privacy Policy, accessible via this link:

  1. Overseas disclosure

Scope uses its best endeavours to only partner with organisations whose cloud infrastructure and servers are located within Australia. However it may disclose personal information to overseas recipients from time to time when it uses cloud infrastructure or servers located outside Australia.

Overseas recipients may have different privacy and data protection standards. However, before disclosing any personal information to an overseas recipient, Scope will take steps reasonable in the circumstances to ensure the overseas recipient complies with the Australian Privacy Principles or is bound by a substantially similar privacy scheme unless you consent to the overseas disclosure or it is otherwise required or permitted by law.

If you have any queries or objections to such disclosures, please contact Scope’s Privacy Compliance Officer on the details set out in paragraph 8.

  1. Direct marketing

Scope may use and disclose your personal information in order to inform you of products and services that may be of interest to you, and send you marketing material, supporter communications, and invitations to participate in research. In the event you do not wish to receive such communications, you can opt-out by contacting Scope via the contact details set out in paragraph 8 or through any opt-out mechanism contained in a marketing communication to you.

  1. Access, correction and complaints

The Scope Privacy Policy contains information about how you can access and seek correction of the personal information held by Scope, how you can make a complaint to Scope about a breach of the Privacy Act, and how Scope will respond to and deal with such a complaint.

  1.  How to contact us

For further information or enquiries regarding your personal information, or if you would like to opt-out of receiving any promotional or marketing communications, please contact us at